Enigmatic Docs Refund & Returns Policy
1. Overview
At Enigmatic Docs, we aim to provide quality digital products and professional support services. Because many of our offerings are delivered digitally or involve customized work, our refund and returns policy is structured to protect both our customers and our business.
This policy applies to:
- E-books and digital downloads
- Service-based work
- Bulk printed copies coordinated through third-party suppliers
2. Digital Products (E-Books & Downloads)
All e-books and digital documents sold by Enigmatic Docs are delivered electronically.
Once a purchase is completed and the download link has been accessed, the product is considered delivered and non-refundable.
Because digital files cannot be returned or revoked:
- We do not offer refunds, exchanges, or cancellations on digital products once accessed or downloaded.
Exceptions (Where a Refund May Be Considered)
A refund may only be reviewed if:
- You were charged twice for the same purchase, or
- You did not receive access to your file due to a technical failure on our side.
Requests must be submitted within 7 days of purchase with proof of payment.
If the file was already accessed or downloaded, refunds cannot be issued.
3. Bulk Printed Copies (Third-Party Printing Orders)
Enigmatic Docs may assist in arranging bulk printing of e-books or documents through an external printing partner.
Please note:
- Enigmatic Docs does not manufacture or fulfil printed copies directly.
- All bulk print orders are final and non-returnable once confirmed.
- Printing defects, delivery delays, or damages are handled under the printer’s own policies.
We will support communication with the supplier where reasonable, but Enigmatic Docs is not responsible for third-party production outcomes.
4. Services — Refunds & Work Conditions
This section applies to:
- Ghostwriting services
- Book cover design
- Editing and proofreading
- Publishing services
- Data entry
- Business registration support services
4.1 Payments & Refunds
- Work begins only after the required deposit or full payment is received.
- Deposits are non-refundable once work has started, as time and resources are allocated to the project.
- Final deliverables are provided only after payment is completed in full.
Because service work is custom, time-based, and delivered digitally:
- Refunds are generally not available after work has been completed or delivered.
4.2 Cancellations
If a client cancels a project after work has begun:
- Payments made are non-refundable.
If Enigmatic Docs is unable to complete a project due to reasons on our side:
- A fair partial refund or service credit may be considered for the portion of work not completed.
5. Late or Missing Refunds
If a refund has been approved and you have not received it yet:
- Check your bank account again.
- Contact your card provider processing delays may occur.
- Contact your bank directly.
If you still have not received your refund after these steps, please contact us at admin@enigmaticdocs.co.za.
6. Non-Refundable Items & Situations
Refunds cannot be issued for:
- Digital e-books or downloads already accessed
- Completed service work or delivered files
- Deposits once work has started
- Bulk printed copies supplied by third-party printers
- Sale or discounted items
- Orders where access, delivery, or approval was already completed
7. Shipping Returns
Enigmatic Docs does not accept returns of physical items .
8. Support & Contact
For questions relating to refunds, returns, or service enquiries, please contact:
📧 admin@enigmaticdocs.co.za.